Refund policy

📦 Return & Refund Policy

At Flawless Bags, we want you to love your purchase. If you're not fully satisfied, we offer a 30-day return window from the date you receive your order.

✅ Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, with original tags attached

  • Must be in the original packaging

  • A receipt or proof of purchase is required

To initiate a return, please email us at marklimited16@gmail.com.

Returns must be sent to:
📍 [INSERT RETURN ADDRESS]
(Please wait for return approval before shipping your item)

Once your return is approved, we’ll provide you with a prepaid return label and step-by-step return instructions.

🚫 Note: Returns sent without prior approval will not be accepted.

📩 Contact Us

If you have any questions about returns, reach out to our team anytime at marklimited16@gmail.com.

🚚 Damages or Wrong Items

Please inspect your package upon delivery. If your item is damaged, defective, or incorrect, contact us immediately. We’ll make it right as quickly as possible.

🚫 Non-Returnable Items

Some items cannot be returned, including:

  • Custom or personalized items

  • Perishable goods (e.g., food, flowers, plants)

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

If you’re unsure about your item’s eligibility, contact us before purchasing.

🔄 Exchanges

Need a different style or size? The quickest way is to return your item, and once approved, place a new order for the preferred item.

🇪🇺 EU Customers: 14-Day Cooling-Off Period

If your order was shipped to the European Union, you're entitled to cancel or return your order within 14 days of delivery for any reason.

Returned items must be:

  • Unused and unworn

  • In original condition and packaging

  • Accompanied by proof of purchase

💰 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved:

  • A refund will be issued to your original payment method within 10 business days

⏳ Please allow additional time for your bank or card provider to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received a refund, contact us at marklimited16@gmail.com.